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U.S. Citizens in Need of Assistance in Israel

  • On, October 13, 2023, the Department of State authorized the departure of non-emergency U.S. government personnel and eligible family members from U.S. Embassy Jerusalem and U.S. Branch Office Tel Aviv due to the unpredictable security situation in Israel.  Our Travel Advisory has been updated and a corresponding Security Alert issued:

https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories/israel-west-bank-and-gaza-travel-advisory.html

Please continue to complete the crisis intake form on travel.state.gov, or call 1-833-890-9595 (toll free) or 1-606-641-0131 (U.S. local), 03-519-7426 (Israel local).  If you need a passport or consular service, please indicate that need in your new or update to your crisis intake form.

U.S. Citizens seeking emergency assistance in Israel are highly encouraged to complete the following online form: Crisis Intake (state.gov)

U.S. Citizens in Need of Assistance should:

  • Enroll in the Smart Traveler Enrollment Program (STEP) to receive security updates and ensure they can be located in an emergency. 
  • Review your personal security plans. 
  • Be aware of your surrounding and local security developments at all times. 
  • Keep a low profile.
  • Notify a trusted person of your travel and movement plans. 
  • Make contingency plans to leave when it is safe to do so that do not rely on U.S. government assistance. 
  • Monitor local media. 

U.S. Embassy in Israel

Information on current embassy operations and security alerts can be found at U.S. Embassy in Israel (usembassy.gov)

            Alerts and messages: Alerts and Messages – U.S. Embassy in Israel (usembassy.gov)

U.S. Citizens seeking to get in contact with the U.S. Embassy in Israel are encouraged to contact +1-833-890-9595 and +1-606-641-0131.

Land Border Crossings

U.S. citizens can check the status of land border crossings here: 

Commercial availability remains limited out of Ben Gurion Airport.  The U.S. government is facilitating transportation for U.S. citizens; we urge those wishing to leave to take advantage of these charters while they are available.  Please also be aware that the U.S. Government has authorized the departure of family members of U.S. government personnel and some non-emergency personnel on a case-by-case basis from Mission Israel.   

Sunday, October 15, U.S. citizens should arrive at Ben Gurion Terminal 3 and look for a table with a U.S. flag where U.S. Embassy personnel will be present to provide further instructions and assistance.  Chartered transportation will be to nearby safe locations, not back to the United States and you may not be able to choose your destination.  Seats are on a space available basis.  We encourage you to arrive early as you may need to wait for an available flight.   

Eligibility: 

Each traveler must be a U.S. national or the immediate family member (spouse/partner, children under age 21) of a U.S. national and have a valid passport.   Family members who are not U.S. citizens must be eligible for entry to the destination.   

  • Each traveler may bring one carry-on bag up to 22 lbs./10kg. and one checked bag up to 50 lbs./22 kg   
  • Travelers cannot bring pets.  

  
You will be asked to sign an agreement to repay the U.S. government prior to departure.  If you accept this assistance, you should be prepared to arrange your own lodging and onward travel from the safe location to your final destination.  U.S. Embassy officials will be available to help you when you arrive via the charters. 

U.S. citizens who wish to depart with U.S. government assistance must express their interest via our crisis intake form at https://cacms.state.gov/s/crisis-intake.  Do not fill out this form if you have already completed it – we have your information, and duplicate requests delay our response. 

Gaza:  The military conflict between Israel and Hamas is ongoing, making identifying departure options for U.S. citizens complex.  We are working on potential options for departure from Gaza for U.S. citizens.   We have U.S. government officials working 24/7 to try to assist.  If you have not already done so, please complete the crisis intake form at https://cacms.state.gov/s/crisis-intake to provide contact information should we need to reach out to you on short notice.   

Assistance: 

U.S. Embassy Jerusalem 
14 David Flusser St. 
Jerusalem 
Telephone: +972-3-519-7575 

E-mail: JerusalemACS@state.gov 
Website: https://il.usembassy.gov/ 

U.S. Embassy Branch Office Tel Aviv 
71 HaYarkon St. 
Tel Aviv 
Telephone: +972-3-519-7575 
E-mail: TelAvivACS@state.gov 
Website: https://il.usembassy.gov/ 

State Department – Consular Affairs 
1-833-890-9595 (toll free) and 1-606-641-0131 

U.S. citizens in Israel please call the local number (03-519-7426) 

 
Israel, West Bank, and Gaza Country Information 
Israel, West Bank, and Gaza Travel Advisory  Enroll in Smart Traveler Enrollment Program (STEP) to receive security updates